Frequently Asked Questions
Festival Info
Registration and Promotional/Special Offer Codes
Foreign Currency Issues
General Questions
  • How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend calling us at 1-800-594-TIXX (8499) or emailing Our phone hours are Monday to Friday, 9:00 AM to 9:00 PM Eastern Time. If you choose to email us, one of our Customer Service Representatives will respond to your email in the timeliest manner possible.
Registration and Promotional/Special Offer Codes
  • What can I do if I'm getting an error when trying to access the page?
    • Try refreshing your browser.
    • Close the browser and open a new one.
    • Use a different Internet browser.
  • What should I do if I lose my username/password? Click "Forgot Username/Password?" on the account login screen. Enter the email address you used to set up your account. Your username and password will then be emailed to you.
  • Why doesn't my Promo Code work? There are 2 main reasons why your Promotional/Special Offer Code would not work. The first reason is that your code is not valid. Please check to make sure you are entering your code properly. The second reason is that the inventory available at the special price has been exhausted. However, some inventory currently held in online baskets, may be returned to the system. So you may want to check back to see if any inventory is available at the special price at a later time, or you may want to move forward with purchasing regularly priced tickets.
Foreign Currency Issues
  • What happens if I purchase tickets in a currency different from my local currency? Tickets will be sold in the currency listed for the event. Credit cards companies typically convert foreign currency sales on a daily basis at the current market exchange ratio. Check your credit card company's user agreement for their foreign currency exchange policy.
  • Why is the amount on my credit card statement different from the purchase price of the tickets on my confirmation? If your credit card currency is different from that in which the event is sold, your credit card company will convert the order total to the home currency of your credit card.
  • Is Value Added Tax (VAT) included in the order total? Yes, VAT is included in your purchase total.
  • When can I expect my tickets to be delivered? We typically ship tickets 2 weeks prior to the show date. If you have not received your tickets one week prior to the show date, please contact our Customer Service department at . On the day your tickets ship out, you will receive email notification with your tracking number and specific delivery date.
  • Can my tickets be sent through the regular mailing service? Depending on the event and its location, Ticketstoday LLC will offer as many shipping methods as possible.
  • What if nobody is there to receive the package? Because we ship valuable packages and wish to ensure successful delivery of those packages to you, please make sure to give us a shipping address where you can be found during daytime hours. Many customers have tickets shipped to their business address for this reason. If the package is undeliverable, your tickets will be returned to us, at which point we will resend them for an additional shipping fee.
  • How can I track my package? If tracking is available through your chosen shipping method, we will send you an email with the tracking number and a link to your carrier's website when your tickets are shipped.
  • What if I need to change my shipping address? We are only able to ship to the billing address on your order for security purposes. Please note that UPS cannot deliver to P.O. Boxes. If you need to change the shipping method on your order, please contact our Customer Service department at
  • Why do we offer 2-Day Air? Due to the value of these tickets, and the critical nature of prompt delivery, we use services that allow both the customer and the company to track the package until it is in your hands. If you choose one of these options, we will email your tracking number, a link to the carrier's website and specific delivery date when your tickets are shipped.
Will Call
  • What documents will I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification and a copy (digital or physical) of the confirmation email.
  • When can I pick up my tickets? Tickets will be available to pick up on the day of the event. If tickets are able to be picked up earlier, this information will be available on the website.
  • Can somebody else pick up my tickets at Will Call? No. Will Call tickets must be picked up by the person whose name is used to place the order.
  • Can I change the pick-up name on my Will Call order? No. Will call name changes are not allowed under any circumstances.
  • My tickets have not arrived yet. Where are they? By our standard delivery procedure, we send your tickets out approximately two weeks before the event. If you have not received your tickets one week prior to the event date, please contact our Customer Service department at and we will resolve this matter for you.
  • What should I do if I received the wrong tickets? If you received tickets either for the wrong show or that are different from the ones assigned to you, please contact our Customer Service department immediately at so that we may resolve this problem.
  • How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
  • What happens if the event is canceled or rescheduled? If the event is canceled or rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information becomes available. We will send this email notification to the address you provided in the ordering process (you must provide a valid email address with your order). Before traveling to the show, please confirm the event with the venue. If the show is canceled, you will receive a full refund for the face value of the ticket(s).
  • Why won't my order process? The most common error occurs when entering credit card billing information that doesn't match what the bank or credit card issuer has on file. Other causes may be insufficient funds, bad security code (CVN), fraud suspicion, use of an anonymous proxy, or other restrictions placed on these sales. Be sure to double check this information before attempting your transaction again. You may need to use a different credit card. If you still unable to place your order, please copy the error you are experiencing and email it to
  • What if I have moved since placing my order? Because we send your ticket order out approximately two weeks prior to the event, you must contact us before then in order to set up will call pick up.
  • What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep your tickets in a secure place once you have received them.
  • What level encryption does our Web ticketing support? We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, you'll need to upgrade your browser (most allow you to upgrade for free).
  • In what time zone are the event times displayed? All times are displayes in the local time zone of the event location.
General Questions
  • What is the difference between order and confirmation numbers? Your order number and confirmation number are the same. There is no difference whatsoever.
  • Can I add more tickets to my order? No. All orders are final. If you need to buy more tickets, you will have to place a separate order.
  • What forms of payment do you accept? We accept Visa, MasterCard, Discover, and American Express.
  • Will there be more tickets available for this show at a later date? As availability is subject to change, please check back often. Otherwise, refer to the live events page on the band/venue's Web site for additional ticket outlets.

We have a very limited amount of parking spaces on-site at The Observatory. Please arrive early if you plan on parking on-site. We anticipate on selling out of on-site parking spaces early and encourage everyone to carpool or ride-share.

General On-site - $30 cash only - Entrance on Sunflower Ave. between Harbor Blvd. and Susan St.

Off-site festival parking is located three miles away at the Pacific Arts Plaza Parking Structure in Costa Mesa. FREE shuttles are available to take you to and from the festival grounds.
Parking: $10 per day (cash or credit).

Pacific Arts Plaza Parking Structure
3269 Ave of the Arts
Costa Mesa, CA 92626

We will have FREE shuttles running all day starting at 10am to 1am from the Pacific Arts Plaza Parking Structure. This is the easiest way to get to and from the festival grounds.

Get 10% off Lyft rides to or from the festival by using the code WWWY. This discount code is Valid for 10% off 1 ride, $5 max. per ride. Must be to or from The Observatory (3503 S Harbor Blvd, Santa Ana, CA 92704).

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  • When We Were Young is a RAIN or SHINE event.
  • Line-up and set times are subject to change.
  • All ages are welcome. Children ages 3 and under are free.
  • All attendees are subject to search upon entry.
  • Ins and outs will NOT be allowed
  • Lining up at the entrance before 9am is prohibited.

  • Saturday - Gates open at 12pm and music ends at 11pm
  • Sunday - Gates open at 11:30am and music ends at 10pm
  • Box Office Hours: 10am - 10:30pm

What is NOT allowed:
  • Re-entry/Ins and Outs per day
  • Refunds or Exchanges
  • Unauthorized/Unlicensed Vendors Allowed
  • Unauthorized Solicitations, Sampling or Give-Aways
  • Illegal Substances
  • Pets
  • Glass, Cans, Cups or Coolers
  • Markers, Pens or spray paint
  • Large chains or spiked jewelry
  • Stickers, Flyers, Banners or Posters
  • Backpacks over 12x12 (except camelbaks)
  • Bota Bags
  • Large Purses or bags (Anything over 12x12)
  • Outside Food or Beverage
  • Weapons of any Kind (Including Pocket knives, Pepper Spray, guns)
  • Professional Recording Equipment (Photo, Video, or Audio)

Keep yourself light on your feet and your phone charged by using one of our lockers to stow your personal items. We provide safe, secure, and easy storage with all-day access so you can come and go to your locker at any time! Perfect for storing your merch package! Reserve your locker HERE

Bring your empty water bottles, canteens, camelbacks, etc.. We have FREE water refill stations, please check map for location.

When We Were Young is a fully accessible event and we are always trying to improve our ADA accommodations. We welcome all feedback and suggestions, feel free to contact us at
Viewing Areas: There will be ADA viewing areas at most stages. ADA patrons are welcome to have one companion with them at the viewing areas. Please note that these areas are on a first-come, first-served basis.
Restrooms: Wheelchair accessible restrooms are available and located throughout the venue.
Service Animals: Pets and emotional support animals are not permitted on the festival grounds, with an exception made for service animals covered by the law. For more information please contact